Returns & Exchanges

At Mendota Pet, we stand behind the quality of our handcrafted gear. If you are not completely satisfied with your purchase, you may return or exchange eligible items in their original, unused condition within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Gear

Securely pack the unused items in their original packaging, ensuring all tags and labels remain attached.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing