Frequently Asked Questions
Everything you need to know about our premium pet gear and services.
What materials are used in Mendota Pet products?
We use high-quality, waterproof polypropylene multifilament rope and premium English bridle leather. Our hardware is solid brass to ensure durability and a timeless aesthetic.
How do I choose the right size lead or collar for my dog?
We provide a comprehensive size guide on each product page. Generally, our 3/8" leads are best for small to medium dogs, while the 1/2" leads are designed for larger breeds.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you need a different size or color, simply contact our support team to initiate an exchange.
Are Mendota Pet products handmade?
Yes, our products are proudly handcrafted in the United States. This ensures the highest level of craftsmanship and quality control for every item we ship.
How should I clean my rope leash or collar?
Our rope products are machine washable. We recommend placing them in a laundry bag and washing on a gentle cycle with cold water, then hanging them to air dry.